I've done this the hard way, so you don't have to.
I’ve been a founder, a PM, led teams, and coached dozens of others, and I’ve seen the same thing happen over and over again:
- Feedback gets collected, but never clarified.
- Insights get buried. Decisions get made from vibes and founder guts.
- And PMs rarely have time to dig deeper, even when they want to.
But I did put in that time.
I manually followed up with users, spending 2-3 hours a week reading, responding, tagging every comment, linking feedback to roadmap decisions, and extracting the truth behind the noise.
And it really worked.
This approach has helped me:
- Quantify feedback and easily extract quotes to win over founders & execs.
- Implement an upsell program to 5X customer spend through upgrades.
- Cut churn by 50% by fixing the most common design issues in our product.
- Quickly source customer interviews from who sent in feedback on that feature.
- Easily inform customers that we built the feature they've been hungry for...sometimes even years later.
This was all great. But it didn’t scale.
Fortunately, now with AI, we have the leverage to automate the tedious parts, so every product manager can get clear, trusted insights.
That’s what Product Arrow is all about.
A smarter, faster system for understanding your customers to drive results.
Product Arrow Puts You on Target 🎯
Bring the Voice of Your Customer into Your Decision Making
🙋♀️ Get feedback your customer's way
We accept feedback in any format your customers prefer. They can share sentiment (👍 or 👎), written text, or audio.
Truly hear the voice of your customer, and get instant transcription and analysis, too.
⚡ Get to the root cause of requests & feedback
We automatically ask the right questions for you to get deeper, clearer feedback from your customers fast.
No more guessing what they meant, nor getting back to them too late for them to remember what they were doing.
🔀 Always get feedback to the right PM & team
You're in control. Ensure feedback gets to the right people without the manual effort by linking each feature or product area to the correct team.
Say goodbye to copying and pasting between email, Slack, spreadsheets, and docs.
🏃🏽♂️➡️ Make the customer part of your decision making
Identify patterns, spot trends, and uncover root causes to inform your decisions and share with executives.
Stop scrambling to make your own reports. Let us do the heavy lifting for you.
🚀 Get started in minutes
Add a feedback widget that matches your style and branding to any page you choose in minutes.
No long integrations or technical headaches required.
